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ROI: The Report of My Death Is an Exaggeration

Premium Content
John Mattox

What do Mark Twain, Ernest Hemingway, and return-on-investment (ROI) have in common? All have been reported dead, prematurely. Twain was quite resilient, and reporting was so inaccurate in the 19th century that he was reported deceased twice! Almost a century later, rep... More »

Let’s Be Clear: How to Manage Communication Styles

Premium Content
Jada Edmondson

There are four basic communication styles: expressive, systematic, sympathetic, and direct. Our communication styles affect how others' react to and perceive us. Knowing your communication style and knowing how to manage others' communication styles can reduce conflict,... More »