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Taming Meeting Monsters

Premium Content

You've planned this meeting for two months, and finally, all the key players are here (except for the ones who are late). All you have to do is work through the agenda and get a decision made, and your dream project is on its way. Suddenly, disaster strikes, as strong "... More »

Let’s Be Clear: How to Manage Communication Styles

Premium Content

There are four basic communication styles: expressive, systematic, sympathetic, and direct. Our communication styles affect how others' react to and perceive us. Knowing your communication style and knowing how to manage others' communication styles can reduce conflict,... More »

Close Encounters: Using Scenario Training to Handle Difficult Employees

Premium Content

One of the biggest challenges faced by both new and experienced trainers is ensuring that employees apply the skills they learn to their jobs. Post-tests measure learners' understanding of the content of a specific training program but do not address their potential rel... More »

An Ounce of Prevention

Premium Content

Many trainers have probably spent at least one all-nighter in a hotel room, as our team recently did, scrambling to put a complex instructor-led training program back on track. We had previously discovered that wireless access to the custom enterprise application was no... More »