July 23, 2009
We know good facilitation skills: Ask don't tell, and encourage discussion among participants, not just between you and the participants. An instructor needs to play devil's advocate to challenge people's thinking. Yet when they move from the traditional classroom to th...
June 23, 2009
Many trainers have probably spent at least one all-nighter in a hotel room, as our team recently did, scrambling to put a complex instructor-led training program back on track. We had previously discovered that wireless access to the custom enterprise application was no...
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