Going Up

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John Park

Since 2004, Schindler Elevator Corporation has been partnering with Penn State's Management Development program to deliver two unique training programs for its field managers. The program is built on a foundation of action learning, high student-leader-instructor intera... More »

Instructional Systems Design in an On-Demand World

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Laleh Patel

The learning environment is changing fast. Business operations are expanding globally, learners are emerging from increasingly diverse backgrounds and cultures, and technological advancements are constantly changing how learning occurs. Instructional systems design (ISD... More »

Demystifying the EI Quick Fix

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Laurie Carrick

Are leaders born or made? In 2006, Warren Bennis said, "The most dangerous myth is that leaders are born - that there is a genetic factor to leadership, that people have certain charismatic qualities or not. That's nonsense. Leaders are made rather than born." Daniel Go... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Having Their Backs: Improving Managers’ Skills in Developing Others

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Preston Brown

Developing others is a leadership competency of increasing importance; however, many managers don't really know where to start. The first step in developing others is to put in place an employee development framework that encompasses processes, resources, and a culture ... More »