Those dedicated to the training function work energetically to help people develop and improve skills for the purpose of optimizing performance. However, no matter how hard anyone works at training, very often, the expectation of viewing significant behavior change and ... More »

Human Capital , Learning & Development

Delivering Training , Designing Learning , Engagement , Human Performance Improvement , Measuring and Evaluating

For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »

Learning & Development

Engagement , Human Performance Improvement , Managing the Learning Function , Training and Development - General

According to Merriam-Webster's dictionary, "transparency" denotes an individual or system that is "free from pretense or deceit and readily understood." And research from SUNY New Paltz (as communicated through the ASTD Benchmarking Forum), found that "business areas, i... More »

Career Development , Human Capital , Senior Leaders & Executives

Career Development , Competencies , Engagement , Global Workforce Development , Human Performance Improvement