December 01, 2011 - by Michael Maccoby, Tim Scudder
Leaders need to learn during conflict and encourage opposition based on fact and analysis. The ones who do will be successful leaders. "Howard, I think you need to leave." Starbucks CEO Howard Schultz was working with a small team to plan a shareholders meeting in New Y... More »
November 01, 2011 - by Maria S. Plakhotnik, Tonette S. Rocco
Making the transition to management is one of the most difficult challenges first-time managers face. Almost half of them fail. The findings of ASTDs 2011 State of the Industry Report show that organizations are just as committed as ever to learning and development (L&a... More »
November 01, 2011 - by Michael Green, Erin DeSandro
Despite current economic challenges, senior executives continue to invest in developing their employees and understand that a highly skilled workforce is a strategic differentiator. The findings of ASTD’s 2011 State of the Industry Report show that organizations a... More »
October 01, 2011 - by Jennifer J. Salopek
Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. In 2009, T+D reported that TELUS is frequently in search of... More »
October 01, 2011 - by Paul Harris
Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »
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