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Leading in the Heat of Conflict

Premium Content
Michael Maccoby

Leaders need to learn during conflict and encourage opposition based on fact and analysis. The ones who do will be successful leaders. "Howard, I think you need to leave." Starbucks CEO Howard Schultz was working with a small team to plan a shareholders meeting in New Y... More »

A Succession Plan for First-Time Managers

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Maria S. Plakhotnik

Making the transition to management is one of the most difficult challenges first-time managers face. Almost half of them fail. The findings of ASTDs 2011 State of the Industry Report show that organizations are just as committed as ever to learning and development (L&a... More »

The 2011 State of the Industry: Increased Commitment to Workplace Learning

Michael Green

Despite current economic challenges, senior executives continue to invest in developing their employees and understand that a highly skilled workforce is a strategic differentiator. The findings of ASTD’s 2011 State of the Industry Report show that organizations a... More »

Learning Adds Up To Revenue Growth

Premium Content
Jennifer J. Salopek

Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

Instilling Competencies From Top to Bottom

Premium Content
Paul Harris

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »