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Value Over Profit Customer Service Models in the Training Unit

Premium Content

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Better, Faster, Cheaper, More!

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Matthew Valencius

In early 2006, IBM senior executives made a commitment to hire additional sales professionals around the world to fuel company growth. The company's sales learning team was charged with redesigning the Global Sales School (GSS) - the foundational sales training program ... More »

ASTD Unveils World-Class Sales Competency Model The POWER of the Pyramid

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ASTD research shows that U.S. businesses spend approximately $15 billion per year on sales training. Further research reveals that although companies spend an average of $2,000 per year on training for each salesperson, those same salespeople find the training ineffecti... More »

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