December 01, 2011 - by Pat McLagan
The learning professional's role in self-service learning is to help learners make learning more effective, efficient, productive, innovative, and fun. This is the era of self-service. We pump our own gas, file our own taxes online, tally and bag our own g... More »
December 01, 2011 - by James Kirkpatrick, Wendy Kayser Kirkpatrick
An effective way to show the value of a training initiative is through return on expectations (ROE). When done properly, it cannot fail. Nearly every goal-setting philosophy begins with a clear vision of the desired end result. While this principle is quite simple and e... More »
November 01, 2011 - by Jenell Wittmer
Unawareness of how to appropriately interact with people with disabilities is the largest barrier to the successful employment of people with disabilities. "I said, 'Come walk down the hall with me!'" That is what one person recounted during a disabilities awareness tra... More »
October 01, 2011 - by Paul Harris
Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »
October 01, 2011 - by Jennifer J. Salopek
Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »
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