Going Up

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John Park

Since 2004, Schindler Elevator Corporation has been partnering with Penn State's Management Development program to deliver two unique training programs for its field managers. The program is built on a foundation of action learning, high student-leader-instructor intera... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Confronting CEO Expectations About the Value of Learning

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Jack J. Phillips

There is no stakeholder in the learning and development process more important than the CEO of an organization. In the August 2009 issue of T+D, we examined the results of a significant survey of CEOs. This study revealed what CEOs want and do not want for measures of s... More »

Better, Faster, Cheaper, More!

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Matthew Valencius

In early 2006, IBM senior executives made a commitment to hire additional sales professionals around the world to fuel company growth. The company's sales learning team was charged with redesigning the Global Sales School (GSS) - the foundational sales training program ... More »