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Going Up

Premium Content

Since 2004, Schindler Elevator Corporation has been partnering with Penn State's Management Development program to deliver two unique training programs for its field managers. The program is built on a foundation of action learning, high student-leader-instructor intera... More »

Value Over Profit Customer Service Models in the Training Unit

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Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Having Their Backs: Improving Managers’ Skills in Developing Others

Premium Content

Developing others is a leadership competency of increasing importance; however, many managers don't really know where to start. The first step in developing others is to put in place an employee development framework that encompasses processes, resources, and a culture ... More »

Confronting CEO Expectations About the Value of Learning

Premium Content
Jack J. Phillips

There is no stakeholder in the learning and development process more important than the CEO of an organization. In the August 2009 issue of T+D, we examined the results of a significant survey of CEOs. This study revealed what CEOs want and do not want for measures of s... More »

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