Demystifying the EI Quick Fix

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Laurie Carrick

Are leaders born or made? In 2006, Warren Bennis said, "The most dangerous myth is that leaders are born - that there is a genetic factor to leadership, that people have certain charismatic qualities or not. That's nonsense. Leaders are made rather than born." Daniel Go... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Having Their Backs: Improving Managers’ Skills in Developing Others

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Preston Brown

Developing others is a leadership competency of increasing importance; however, many managers don't really know where to start. The first step in developing others is to put in place an employee development framework that encompasses processes, resources, and a culture ... More »

From Training Company to Learning Organization

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Rich Cordivari

Every company values quality training, and many say it is paramount to organizational success. Companies in the security services industry are no exception. Training is critical to ensuring that security officers and the managers who support them are properly prepared f... More »

Confronting CEO Expectations About the Value of Learning

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Jack J. Phillips

There is no stakeholder in the learning and development process more important than the CEO of an organization. In the August 2009 issue of T+D, we examined the results of a significant survey of CEOs. This study revealed what CEOs want and do not want for measures of s... More »