Going Up

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John Park

Since 2004, Schindler Elevator Corporation has been partnering with Penn State's Management Development program to deliver two unique training programs for its field managers. The program is built on a foundation of action learning, high student-leader-instructor intera... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »