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Coloring the Ideal Business Transformation Solution

Premium Content

Crayola, a Hallmark-owned company with headquarters in Easton, Pennsylvania, realized in 2004 that it needed to replace its aging legacy software systems. Its strategy was to implement an enterprise system that would be the single source of their manufacturing, inventor... More »

Inside the Training Courtroom

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In Training on Trial by James and Wendy Kirkpatrick, the reader is presented with the idea of viewing his training endeavors as though they were part of a legal case. Throughout the book, the Kirkpatricks use the legal trial metaphor to explain how learning professional... More »

Superior Customer Service Boosts Market Performance

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Great customer service is an ideal that is so frequently bandied about in companies that it should go without saying, right? The truth is that the time and energy that companies invest in this area is often what separates the high performers from the low performers. Sev... More »

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