April 13, 2011
In 1961, Fred Turner, McDonald's former senior chairman and Ray Kroc's first grill man, founded Hamburger University in the basement of a McDonald's restaurant in Elk Grove Village, Illinois, making McDonald's the first restaurant organization to open a full-time traini...
March 23, 2009
Gregory Bateson famously said that information is a "difference that makes a difference." We can say a similar thing about feedback: "If nothing happens because of it, it ain't feedback." So what keeps something from happening when we are giving or receiving feedback? F...
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