September 20, 2011 - by Stephen Covey
And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »
February 19, 2011 - by Dennis Reina, Michelle Reina
A leader's goals are irrelevant if employees aren't willing to embrace change; if they're not confident, committed, and engaged; and if they don't trust their leaders. If trust has been broken in your organization - and given the Great Recession, odds are, it has been -... More »
July 20, 2010 - by Patrick Lencioni
When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ... More »
February 19, 2010 - by Larry Israelite
In the early 1990s, I worked in the "educational services" department of a very large computer company. We delivered a lot of training to both customers and employees. At the end of each quarter, we would gather for a pep rally, at which time our vice president would di... More »
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