The Burgeoning Metrics Market

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ASTD Staff

Blame it on the balanced scorecard. Though not the first to devise a business scorecard, Robert S. Kaplan and David P. Norton set off a flurry of interest in people-related metrics with the publication of their 1996 book The Balanced Scorecard: Translating Strategy Into... More »

Using Passion to Become a True Business Partner

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Deadra Welcome

Learning professionals often enter the field after working in a non-HR position first. Many actually lack proper education and training when they enter the field; therefore, informal learning on the job becomes the way that many of us learn our trade. Although learning ... More »

Managing 'Use of Self' for Masterful Facilitation

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David Jamieson

Maria stands in front of the class, composed of 30 managers on day two of a four-day leadership training workshop. This day's section is an inquiry into personal values. The class is working in groups to coach each other on clarifying their individual values. One of the... More »