Learning Your Way Through Crisis

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Paul Harris

When losses mount and a revised business plan is called for, smart companies turn to their training departments to help develop and roll out the new agenda. India’s ICICI Lombard General Insurance Company Ltd. offers an illuminating perspective of this dynamic. More »

Valvoline Instant Oil Change

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Jennifer J. Salopek

Like many retail operations that employ young workers on an hourly basis, Valvoline Instant Oil Change has struggled with employee turnover, especially in the first 90 days. To lower that turnover and promote an approach of “career” rather than just “j... More »

Hitting the Suite Spot: How Learning Leaders and Executives Can Speak the Same Language

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Tom Kelly

Recent research underscores what learning executives have known for decades - effective communication between learning leaders and executives in the C-suite is difficult to achieve. Even in the most visionary organizations that have complete executive buy-in, engagement... More »