Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Learning & Development , Sales Enablement

Business Impact , Curriculum Alignment , Designing Learning , Human Performance Improvement , Training and Development - General

When Asha saw Mike's name appear on her phone screen, she took a deep breath before answering. She knew the questions that would be asked, and she was clearly uncomfortable about verbalizing the answers. Making sure that the roof doesn't leak on your next e-learning pro... More »

Learning & Development , Learning Technologies , Sales Enablement

Business Impact , Curriculum Alignment , Delivering Training , Designing Learning , E-Learning , Innovation , Measuring and Evaluating , Selling Skills , Skills Gap , Training and Development - General

In early 2006, IBM senior executives made a commitment to hire additional sales professionals around the world to fuel company growth. The company's sales learning team was charged with redesigning the Global Sales School (GSS) - the foundational sales training program ... More »

Learning & Development , Learning Technologies , Sales Enablement

Business Impact , Curriculum Alignment , Designing Learning , Human Performance Improvement , Measuring and Evaluating , Selling Skills