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When Duty Calls, the Learning Team Answers

Premium Content

The majority of learning hours at USAA are delivered to call center employees, who have recently been on the receiving end of workforce readiness strategy initiatives. More »

Training as a Business Partner

Premium Content

Identifying learning needs accurately and proactively requires a business partner approach. More »

Sales Training Needed for New Product Launches

Ryann K. Ellis

Research finds that sales reps are left to learn material on their own, which is a risky business move. More »