May 14, 2010 - by Robert Cooperman
Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »
March 19, 2010 - by Natalia Muller, Vernon Roberts
When Asha saw Mike's name appear on her phone screen, she took a deep breath before answering. She knew the questions that would be asked, and she was clearly uncomfortable about verbalizing the answers. Making sure that the roof doesn't leak on your next e-learning pro... More »
June 15, 2009 - by Matthew Valencius
In early 2006, IBM senior executives made a commitment to hire additional sales professionals around the world to fuel company growth. The company's sales learning team was charged with redesigning the Global Sales School (GSS) - the foundational sales training program ... More »
April 15, 2009 - by Jennifer J. Salopek
ASTD research shows that U.S. businesses spend approximately $15 billion per year on sales training. Further research reveals that although companies spend an average of $2,000 per year on training for each salesperson, those same salespeople find the training ineffecti... More »
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