Moving From Evidence to Proof: New Directions for the Way We Think About Metrics

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Jack J. Phillips

A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »

Rebuilding Trust in the Workplace

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Dennis Reina

A leader's goals are irrelevant if employees aren't willing to embrace change; if they're not confident, committed, and engaged; and if they don't trust their leaders. If trust has been broken in your organization - and given the Great Recession, odds are, it has been -... More »