Moving From Evidence to Proof: New Directions for the Way We Think About Metrics

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Jack J. Phillips

A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »

The Professional Is Political: Three Steps to Avoid Business Communication Stumbles

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Karen Friedman

As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire... More »

A Matter of Transparency

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George Wolfe

According to Merriam-Webster's dictionary, "transparency" denotes an individual or system that is "free from pretense or deceit and readily understood." And research from SUNY New Paltz (as communicated through the ASTD Benchmarking Forum), found that "business areas, i... More »

Leadership: From Above and Below

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Paul Flynn

Did you watch the polls during the primaries and leading up to the U.S. presidential election? Are you all polled out? I know I was, so I wasn't sure if I wanted to read a book by a couple of guys from Gallup based on polling research on leadership. On the other hand, i... More »