The Case for Measuring Intangibles

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Susan Lesser

We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »

Are You Prepared to Go Global?

Paula Ketter

Does your organization have an environment of inclusion, where employees around the world are tolerant of differences and willing to learn about other languages, cultures, and traditions? More »

The Professional Is Political: Three Steps to Avoid Business Communication Stumbles

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Karen Friedman

As I exited Amtrak at Philadelphia's 30th Street Station and made my way to the escalator destined upward to the grand train lobby, the oddest thing happened. The moving staircase that was still packed with people heading down to the train platform suddenly changed dire... More »