July 19, 2011 - by ASTD Staff, Pat Galagan
Blame it on the balanced scorecard. Though not the first to devise a business scorecard, Robert S. Kaplan and David P. Norton set off a flurry of interest in people-related metrics with the publication of their 1996 book The Balanced Scorecard: Translating Strategy Into... More »
March 13, 2011 - by Pat Galagan, Tony Bingham
CEO Doug Conant makes nourishing the lives of customers and employees a top priority. And training and developing all employees, regardless of level, is the key. More »
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