And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »

Career Development , Human Capital , Learning & Development , Senior Leaders & Executives

Business Impact , Career Development , Competencies , Leadership Development , Training and Development - General

When it comes to providing service, especially in the world of consulting and workplace training, there is one quality that I believe is more powerful than any other for enabling us to transform the lives of the people we serve. It's not something you'll find on a list ... More »

Human Capital , Learning & Development , Senior Leaders & Executives

Business Impact , Coaching and Mentoring , Training and Development - General

In the early 1990s, I worked in the "educational services" department of a very large computer company. We delivered a lot of training to both customers and employees. At the end of each quarter, we would gather for a pep rally, at which time our vice president would di... More »

Human Capital , Learning & Development , Senior Leaders & Executives , Workforce Development

Assessment , Business Impact , Career Planning , Curriculum Alignment , Integrated Talent Management , Managing the Learning Function , Measuring and Evaluating , Skills Gap