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New Skills for a New Work Reality

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Pat Galagan

What skills will be in demand in the 2012 workplace? The answer depends on whom you ask and whose skills you're talking about. But the short answer is that no one escapes the need to acquire some new ones. More »

Getting Down to Basics

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Seeing is believing describes the learning and development agenda of the Hong Kongbased utility that seeks to entice new customers and business partners in the Peoples Republic of China. Its an event that would have inspired Confucius into full reflection:... More »

Getting Social to Create Transparency

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Many of TELUS's initiatives rely on a leadership framework that is clear, succinct, and tailored to a work environment of virtual teams that are managed at a distance and assessed on outcomes rather than tasks. In 2009, T+D reported that TELUS is frequently in search of... More »

Keeping Learning Well-Oiled

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Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »

Learning Adds Up To Revenue Growth

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Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »

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