December 01, 2011 - by James Kirkpatrick, Wendy Kayser Kirkpatrick
An effective way to show the value of a training initiative is through return on expectations (ROE). When done properly, it cannot fail. Nearly every goal-setting philosophy begins with a clear vision of the desired end result. While this principle is quite simple and e... More »
November 01, 2011 - by Mary F. Slaughter
Through SunTrusts mission, "Helping people and institutions prosper," the bank's new strategic initiatives focus on becoming a trusted advisor to clientsa relationship that has never been more necessary and more difficult to achieve. Mary Slaughter CLO and SVP of Talent... More »
November 01, 2011 - by Tony Bingham, Pat Galagan
When a weak economy brought myriad challenges to the banking world, SunTrust Banks CEO Bill Rogers focused on driving employee engagement. More »
September 20, 2011 - by Stephen Covey
And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »
September 19, 2011 - by Pat Galagan, Sam Herring
A young man we know recently made a career move some would find unthinkable. He left a software engineering job at Google to go to work for a little-known startup with few perks and no charisma to speak of. Among his reasons for making the switch was his sense that Goog... More »
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