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Creating ROE: The End Is the Beginning

Premium Content
James Kirkpatrick

An effective way to show the value of a training initiative is through return on expectations (ROE). When done properly, it cannot fail. Nearly every goal-setting philosophy begins with a clear vision of the desired end result. While this principle is quite simple and e... More »

Success at SunTrust Begins and Ends With Talent

Premium Content
Mary F. Slaughter

Through SunTrusts mission, "Helping people and institutions prosper," the bank's new strategic initiatives focus on becoming a trusted advisor to clientsa relationship that has never been more necessary and more difficult to achieve. Mary Slaughter CLO and SVP of Talent... More »

A Banker's Trust in Training

Tony Bingham

When a weak economy brought myriad challenges to the banking world, SunTrust Banks CEO Bill Rogers focused on driving employee engagement. More »

How Can Workplace Learning and Performance Professionals Instill Trust in an Organization’s Leaders?

Premium Content
Stephen Covey

And what's the cost? As trust goes down, speed goes down, and cost goes up. Efforts to "spin" or position to restore trust only make the problem worse. Sooner or later, people come to the realization that they can't talk themselves out of problems they've behaved themse... More »

Emotional Intelligence: Can It Be Taught?

Premium Content
Golnaz Sadri

Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »