An interview with Jack J. Phillips, Chairman, ROI Institute More »

Learning & Development

Business Impact , Curriculum Alignment , Economy , Measuring and Evaluating , Training and Development - General

Can you believe that my four articles on reaction, learning, behavior, and results were printed in T+D more than 50 years ago? Immediately, they began to get the attention of workplace trainers. Some called them the "four levels" while others named them the "Kirkpatrick... More »

Learning & Development

Assessment , Competencies , Measuring and Evaluating , Training and Development - General

There are numerous quality standards and instruments available to measure training quality, including ISO 9000, ANSI/ASQC Z1.11, ISO 10015, or some form of the Total Quality Management system. The implementation of quality systems is bureaucratic in nature, time consumi... More »

Learning & Development

Designing Learning , Managing the Learning Function , Measuring and Evaluating , Training and Development - General

In 2008, the United States spent an estimated $134 billion on employee training. Employers train employees for improving job skills, career advancement, industry certifications, and the quality of life of their employees, among other reasons. Employers presume a return ... More »

Human Capital , Learning & Development

Designing Learning , Human Performance Improvement , Managing the Learning Function , Measuring and Evaluating , Training and Development - General

For the last year, you've been working on a large project, creating training materials to prepare your company's contact-center employees to use their new enterprise software package. Your training materials are not only accurate and instructionally sound; they are attr... More »

Learning & Development

Designing Learning , Managing the Learning Function , Measuring and Evaluating , Training and Development - General