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The Four Levels Are Still Relevant

Premium Content
ASTD Staff

Can you believe that my four articles on reaction, learning, behavior, and results were printed in T+D more than 50 years ago? Immediately, they began to get the attention of workplace trainers. Some called them the "four levels" while others named them the "Kirkpatrick... More »

Embedding Quality Systems Into the Training Cycle

Premium Content
Emanuel Albu

There are numerous quality standards and instruments available to measure training quality, including ISO 9000, ANSI/ASQC Z1.11, ISO 10015, or some form of the Total Quality Management system. The implementation of quality systems is bureaucratic in nature, time consumi... More »

Business Education Under the Microscope: Applying Six Sigma to Workplace Training

Premium Content
John Baun

In 2008, the United States spent an estimated $134 billion on employee training. Employers train employees for improving job skills, career advancement, industry certifications, and the quality of life of their employees, among other reasons. Employers presume a return ... More »

Learning Lessons As a Team

Premium Content
Gina Gotsill

For the last year, you've been working on a large project, creating training materials to prepare your company's contact-center employees to use their new enterprise software package. Your training materials are not only accurate and instructionally sound; they are attr... More »