Our Inexpert Judgment of Expertise

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Catherine Lombardozzi

The saying “it isn’t so much what you say but how you say it” may be truer than you think when it comes to being perceived as a person with expertise. More »

The Amazing Era of Self-Service Learning

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Pat McLagan

The learning professional's role in self-service learning is to help learners make learning more effective, efficient, productive, innovative, and fun. This is the era of self-service. We pump our own gas, file our own taxes online, tally and bag our own g... More »

Sales Training Takes Center Stage

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Brian Lambert

The results of the most recent ASTD research study, "State of Sales Training," reveal the absence of a clear, comprehensive definition of many sales training topics that may be contributing to the sales skills gap facing many organizations. This sales skills gap, if not... More »