A medical supply company learns that being nice only gets you so far. More »

Learning & Development

Assessment , Career Development , Change Management , Coaching and Mentoring , Engagement , Integrated Talent Management , Skills Gap

Would you be surprised to be told that nerdy war-gamers may embody traits that are prized by organizations seeking innovation? Would you accept the premise that teaming up with people you've never met to defeat a tribe of virtual elves breeds collaborative learning? The... More »

Learning & Development

Career Development , Coaching and Mentoring , Engagement , Innovation , Measuring and Evaluating , Simulations and Serious Games , Trends

Kendra had a hard time at her new job as manager of customer service at a large retail chain. She had sought out a new job to get away from the very toxic situation in her previous workplace, where there was little communication or information sharing. At the time, she ... More »

Learning & Development

Career Development , Coaching and Mentoring , Human Performance Improvement , Informal Learning , Managing the Learning Function , Training and Development - General