September 19, 2011 - by Golnaz Sadri
Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »
August 14, 2011 - by Jack J. Phillips
A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »
May 15, 2009 - by Andrew Paradise
You've heard the story repeatedly - organizational leaders claim that employees are their most important asset and that they have elaborate plans for finding the perfect fit for each employee in the organization. Although recognizing the talent within an individual is t... More »
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