December 16, 2009 - by Ara Bouloutian
Those dedicated to the training function work energetically to help people develop and improve skills for the purpose of optimizing performance. However, no matter how hard anyone works at training, very often, the expectation of viewing significant behavior change and ... More »
November 16, 2009 - by Cedric Coco
The holistic combination of employee engagement and customer satisfaction has a predictive effect on financial performance. Regardless of whether you sell home improvement supplies or compete for customers in another industry, the benefits that come from an engaged work... More »
August 23, 2009 - by Susanne DEustachio
While many may think the utility industry is protected from economic turbulence, it, too, is affected by issues surrounding the economy. Customers' ability to pay their utility bills and fluctuating gas prices are among the factors that affect a utility's financial stan... More »
August 16, 2009 - by Pat Galagan, Tony Bingham
High-tech measurement firm Agilent relies on developing great leaders and managers to equip the company for long-term success and expedited growth. More »
May 23, 2009 - by Pat Galagan
Would you be surprised to be told that nerdy war-gamers may embody traits that are prized by organizations seeking innovation? Would you accept the premise that teaming up with people you've never met to defeat a tribe of virtual elves breeds collaborative learning? The... More »
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