September 16, 2009 - by Vana Prewitt
For more than 20 years, I have created workforce development programs for a wide range of clients, on three continents. Topics have ranged from the simple to the complex across industries, but I can always count on one request from every client: Improve customer service... More »
July 16, 2009 - by Mike MacPherson
In 1954, a milkshake machine salesman named Ray Kroc negotiated a deal with the McDonald brothers to take their restaurant concept national. In the first franchise, opened near Kroc's home in Chicago, he and partner Art Jacobs attempted to perfect important aspects of t... More »
June 15, 2009 - by Jeff Kristick
With the unemployment rate in the United States jumping to 8.5 percent in recent months (the highest it's been since 1983, according to the U.S. Department of Labor) the current recession is showing few signs of abating. Many blame a lack of government oversight in key ... More »
May 23, 2009 - by Liz Wheeler
During the agricultural era, when most people worked on farms, a father would teach his son how to till the land, plant grain, and harvest crops. The son learned the proper techniques for irrigating, thinning, and weeding for a more plentiful yield. Later, the son would... More »
April 23, 2009 - by ASTD Staff
An interview with Doug Lynch, Vice Dean, Graduate School of Education, University of Pennsylvania. Lynch founded Corporate Learning Services—an advisory program for large organizations such as American Express and JetBlue Airways on developing corporate universiti... More »
1
2
8
3
6
4
