September 19, 2011 - by Golnaz Sadri
Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »
August 19, 2011 - by Paula Ketter
What is emerging in 2011 is the need for new metrics—those methods that measure quality of employee performance, or the intangibles that go along with leadership, communication, and teamwork. The new workplace is all about getting the most out of your employees, t... More »
August 14, 2011 - by Susan Lesser
We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »
August 14, 2011 - by Jack J. Phillips
A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »
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