August 19, 2011 - by John Mattox
What do Mark Twain, Ernest Hemingway, and return-on-investment (ROI) have in common? All have been reported dead, prematurely. Twain was quite resilient, and reporting was so inaccurate in the 19th century that he was reported deceased twice! Almost a century later, rep... More »
August 19, 2011 - by Paula Ketter
What is emerging in 2011 is the need for new metrics—those methods that measure quality of employee performance, or the intangibles that go along with leadership, communication, and teamwork. The new workplace is all about getting the most out of your employees, t... More »
August 14, 2011 - by Susan Lesser
We tend to measure that which is of value to our business or organization because we inherently know that we can't manage what we can't measure. So what does this say about organizational intangibles, such as leadership, communication, and teamwork? While the majority o... More »
August 14, 2011 - by Jack J. Phillips
A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »
August 08, 2011 - by Juliana Stancampiano
Focusing on how the topic is introduced and encouraging participants to discuss what they are learning and come to their own conclusions helps participants to apply and implement learning immediately. More »
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