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Emotional Intelligence: Can It Be Taught?

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Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Reflective Learning Practices Drive Business Results

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M.J. Hall

Every day we see articles on building organizational capability. There are also many questions about how to determine learning's value in an organization. Much of this discussion focuses around return-on-investment (ROI), effectiveness, and efficiency - essentially the ... More »

EQ Boost

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Traditionally, the office is seen as a place where employees leave their emotions at the door. While it is now accepted that our emotions are part of who we are and that we cannot think or act without them, many organizations still expect employees to ignore their emoti... More »