I am reluctant to admit this, but I learned about the importance of the "so what" mindset the hard way: A client made me realize I needed help. After years of training salespeople as a professional speaker and facilitator, I felt extremely confident that I was at the to... More »

Learning & Development , Sales Enablement

Business Impact , Delivering Training , Human Performance Improvement , Selling Skills , Training and Development - General

Traditionally, the office is seen as a place where employees leave their emotions at the door. While it is now accepted that our emotions are part of who we are and that we cannot think or act without them, many organizations still expect employees to ignore their emoti... More »

Human Capital , Learning & Development

Assessment , Business Impact , Coaching and Mentoring , Human Performance Improvement , Measuring and Evaluating , Training and Development - General

The opportunity to tackle a new, complex, and costly learning project is exciting, but it also means that the pressure is on. You try to get down to business, but find your senses assaulted by a horde of visual and aural distractions - ringing landlines, blaring cell ph... More »

Human Capital , Learning & Development

Human Performance Improvement , Training and Development - General