October 01, 2011 - by Paul Harris
Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »
October 01, 2011 - by Jennifer J. Salopek
Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »
Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »
October 15, 2010 - by Paul Harris
The public buses on the city streets and back roads of Pierce County, Washington, provide breathtaking views of sweeping shorelines and majestic mountains. While savoring those sights from a comfortable window seat, one would scarcely know that the public agency that op... More »
October 15, 2010 - by Jennifer J. Salopek
Using innovative knowledge-transfer strategies, the company is well-prepared for future challenges. As a nuclear weapons management site, the Pantex plant in Amarillo, Texas, has been relatively unaffected by the global economic downturn. After all, "You can't just walk... More »
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