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When Duty Calls, the Learning Team Answers

Premium Content
Jennifer J. Salopek

The majority of learning hours at USAA are delivered to call center employees, who have recently been on the receiving end of workforce readiness strategy initiatives. More »

Training as a Business Partner

Premium Content
ASTD Staff

Identifying learning needs accurately and proactively requires a business partner approach. More »

On the Case

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Marsha Dollarhide

At the Defense Acquisition University, case studies are an integral part of its program manager’s development course. Here’s how to make best use of them. More »

High Potentials Are Still Your Best Bet

Premium Content
Gail Johnson Morris

The odds are that these research results will help you develop a world-class development program for high-potential leaders. More »