February 04, 2008 - by Monica Guelman, Patricia Weist
In a world characterized by ethnic and linguistic diversity - where language skills and cultural understanding have become critical to commercial success - Fort Lauderdale-based language school TALK International is constantly implementing new strategies to help its cus... More »
February 04, 2008 - by Gini Graham Scott
Disagreements and disputes inevitably occur - from friction with co-workers to arguments with family members and significant others. Questions about how to resolve conflicts regarding organization development and culture issues, customer service problems, or struggling ... More »
February 04, 2008 - by Michael Laff
Yet for an overwhelming majority of leaders, addressing dysfunctional behavior in the office is the headache that won't go away, and they acknowledge being powerless to change it. Shifting blame, gossiping, and harboring territorial attitudes are three of the most destr... More »
Every manager who abruptly halts a conversation to race off to the next meeting should be advised to brush up on emotional intelligence. Adele Lynn, a Pennsylvania-based author and consultant, advises clients that if they feel rushed during a particular day they are mor... More »
February 04, 2008 - by ASTD Staff
In many ways, designing successful e-learning is a nearly impossible task. The complexity can be overwhelming, with challenges coming from voluminous content that somehow manages to be incomplete, unsympathetic technology, anxious and inattentive learners, inadequate bu... More »
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