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Instilling Competencies From Top to Bottom

Premium Content

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Are You Antisocial?

The other day I was talking to a well-known, award-winning CLO, who said he absolutely refuses to get involved with any of the new social media. Facebook? LinkedIn? Twitter? Nope, he wants nothing to do with any of it. His excuse? No time for it. He's got more important... More »

Poised for Discovery

Premium Content

While much of the nation has been fighting to survive the recession, Booz Allen, a strategy and technology consulting firm, has faced a different challenge: unprecedented growth. With an increased focus on business delivery and utilization, new hires need to be equipped... More »

Learning and Billable Hours

Premium Content

Unsure of what to expect, Howrey associate Melinda Lackey looked around the room nervously and wondered, not for the first time, why her firm had brought her and 19 other first-year lawyers to Washington, D.C., for a two-and-a-half day academy on how to take depositions... More »

The Silent Killers of Productivity and Profit

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As we make our way out of the recent recession, it is clear that the business world has changed dramatically and there will be no going back to the way things were. Yet the training and development world remains largely stuck in dated thinking, practices, and programs t... More »

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