Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Human Capital , Learning & Development

Delivering Training , Designing Learning , Training and Development - General

Membership , Case Studies

The other day I was talking to a well-known, award-winning CLO, who said he absolutely refuses to get involved with any of the new social media. Facebook? LinkedIn? Twitter? Nope, he wants nothing to do with any of it. His excuse? No time for it. He's got more important... More »

Human Capital , Learning Technologies

Delivering Training , Designing Learning , E-Learning , Engagement , Informal Learning , Innovation , Managing the Learning Function , Social Learning , Training and Development - General , Trends

While much of the nation has been fighting to survive the recession, Booz Allen, a strategy and technology consulting firm, has faced a different challenge: unprecedented growth. With an increased focus on business delivery and utilization, new hires need to be equipped... More »

Career Development , Human Capital , Learning & Development

Advanced Level Content , Career Development , Career Planning , Coaching and Mentoring , Designing Learning , Engagement , Simulations and Serious Games , Social Learning , Training and Development - General

As we make our way out of the recent recession, it is clear that the business world has changed dramatically and there will be no going back to the way things were. Yet the training and development world remains largely stuck in dated thinking, practices, and programs t... More »

Human Capital , Learning & Development , Learning Technologies , Workforce Development

Business Impact , Change Management , Competencies , Designing Learning , Engagement , Human Performance Improvement , Training and Development - General , Trends

Unsure of what to expect, Howrey associate Melinda Lackey looked around the room nervously and wondered, not for the first time, why her firm had brought her and 19 other first-year lawyers to Washington, D.C., for a two-and-a-half day academy on how to take depositions... More »

Career Development , Human Capital , Learning & Development

Career Development , Competencies , Curriculum Alignment , Designing Learning , Integrated Talent Management , Managing Organizational Knowledge , Simulations and Serious Games , Training and Development - General