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Executive Education That Works

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Ralph Miller

In partnership with Harvard Pilgrim Health Care, Northeastern University’s D’Amore-McKim School of Business created a custom executive education program that applies business intelligence and analytic concepts to strengthen the performance capabilities of a ... More »

Going Up

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Since 2004, Schindler Elevator Corporation has been partnering with Penn State's Management Development program to deliver two unique training programs for its field managers. The program is built on a foundation of action learning, high student-leader-instructor intera... More »

Value Over Profit Customer Service Models in the Training Unit

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Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Seven Cures to Skipping the Needs Assessment

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When Asha saw Mike's name appear on her phone screen, she took a deep breath before answering. She knew the questions that would be asked, and she was clearly uncomfortable about verbalizing the answers. Making sure that the roof doesn't leak on your next e-learning pro... More »

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