Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Learning & Development , Sales Enablement

Business Impact , Curriculum Alignment , Designing Learning , Human Performance Improvement , Training and Development - General

Thirty years ago, a high-potential manager in a training class at General Electric's corporate university listened as my father, Ned Herrmann, then head of GE's management education, discussed research he was developing on how the brain affects day-to-day operations. St... More »

Human Capital , Learning & Development

Delivering Training , Designing Learning , Human Performance Improvement , Intermediate-level Content , Training and Development - General , Trends