Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Human Capital , Learning & Development

Delivering Training , Designing Learning , Training and Development - General

Membership , Case Studies

Steelcase University plays a vital role in the evolution of design-thinking capabilities at Steelcase Inc. When is a chair not just a chair? When its nodea mobile, flexible classroom seat that supports multiple teaching styles, room configurations, and learner preferenc... More »

Human Capital , Learning & Development

Delivering Training , Designing Learning , Integrated Talent Management

Membership , Case Studies

The other day I was talking to a well-known, award-winning CLO, who said he absolutely refuses to get involved with any of the new social media. Facebook? LinkedIn? Twitter? Nope, he wants nothing to do with any of it. His excuse? No time for it. He's got more important... More »

Human Capital , Learning Technologies

Delivering Training , Designing Learning , E-Learning , Engagement , Informal Learning , Innovation , Managing the Learning Function , Social Learning , Training and Development - General , Trends

While much of the nation has been fighting to survive the recession, Booz Allen, a strategy and technology consulting firm, has faced a different challenge: unprecedented growth. With an increased focus on business delivery and utilization, new hires need to be equipped... More »

Career Development , Human Capital , Learning & Development

Advanced Level Content , Career Development , Career Planning , Coaching and Mentoring , Designing Learning , Engagement , Simulations and Serious Games , Social Learning , Training and Development - General

CEO Doug Conant makes nourishing the lives of customers and employees a top priority. And training and developing all employees, regardless of level, is the key. More »

Global Human Resources Development , Human Capital , Learning & Development , Senior Leaders & Executives

Business Impact , Career Development , Change Management , Curriculum Alignment , Designing Learning , Engagement , Human Performance Improvement , Leadership Development