Shooting Web Video for Training

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Jonathan Halls

As video cameras become more affordable and easier to use, more trainers are looking to add video production skills to their professional toolkits. They are focusing on producing what I call didactic video - that is, video content designed to help people learn. Many tra... More »

Value Over Profit Customer Service Models in the Training Unit

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Robert Cooperman

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Whole Brain Thinking: Ignore It at Your Peril

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Ann Herrmann-Nehdi

Thirty years ago, a high-potential manager in a training class at General Electric's corporate university listened as my father, Ned Herrmann, then head of GE's management education, discussed research he was developing on how the brain affects day-to-day operations. St... More »