October 12, 2012 - by ASTD Staff
When you examine the BEST award-winning organizations during the past decade, several key characteristics emerge. These winning organizations have metrics that matter—inclusion of learning objectives as part of individual performance goals, a clear link betw... More »
August 08, 2012 - by Tony Bingham, Pat Galagan
Consistent and professional service for its 22 million annual customers is attributed to Jiffy Lube’s award-winning and accredited training courses. More »
October 01, 2011 - by Jennifer J. Salopek
Driven by the employment motto, "From campus to partner," employee learning and development at Grant Thornton is guided by a stair-step framework that includes all online and in-person offerings. The senior managers, all CPAs, work at Chicago-based Grant Thornton LLP, a... More »
Jiffy Lube University offers 10 certifications including training courses on customer service, management, technical procedures, and service standards to prepare 21,000 employees to serve 22 million customers each year. Most car owners know to have the oil in their cars... More »
February 13, 2011 - by Heather Bock, Lori Berman
Unsure of what to expect, Howrey associate Melinda Lackey looked around the room nervously and wondered, not for the first time, why her firm had brought her and 19 other first-year lawyers to Washington, D.C., for a two-and-a-half day academy on how to take depositions... More »
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