Choose Language:

Please wait a few seconds while your cart is being loaded.

Login to see membership pricing and/or to see items you may have added using another computer or device

Please Wait...

To view or add items to your Wish List, please log in.

Not yet an ASTD registered user? Click here to register.
Already registered? Click here to log in.

The Amazing Era of Self-Service Learning

Premium Content
Pat McLagan

The learning professional's role in self-service learning is to help learners make learning more effective, efficient, productive, innovative, and fun. This is the era of self-service. We pump our own gas, file our own taxes online, tally and bag our own g... More »

Setting the Stage for Effective Role Plays

Premium Content
Swati Karve

Successful role plays require meaningful and relevant characters, skillful facilitators, the participants ability to play the roles, observer involvement, and an effective debriefing process. Role plays can be prewritten, part of a video clip, impromptu, or created spec... More »

Instilling Competencies From Top to Bottom

Premium Content

Customer service and community support go hand in hand at this large Texas hospital. Learning is a principal ingredient of both. University Health System is a large institution that includes a single inpatient hospital and 17 ambulatory care facilities scattered through... More »

Are You Antisocial?

The other day I was talking to a well-known, award-winning CLO, who said he absolutely refuses to get involved with any of the new social media. Facebook? LinkedIn? Twitter? Nope, he wants nothing to do with any of it. His excuse? No time for it. He's got more important... More »

Hamburger University Turns 50: 90,000 Served

Premium Content
Pat Galagan

In 1961, Fred Turner, McDonald's former senior chairman and Ray Kroc's first grill man, founded Hamburger University in the basement of a McDonald's restaurant in Elk Grove Village, Illinois, making McDonald's the first restaurant organization to open a full-time traini... More »