Emotional Intelligence: Can It Be Taught?

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Golnaz Sadri

Emotional intelligence (EI) has generated a great deal of attention in recent years. Many researchers and practitioners feel that EI supersedes other forms of intelligence in determining success or failure in jobs requiring high levels of interaction with others (manage... More »

Moving From Evidence to Proof: New Directions for the Way We Think About Metrics

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Jack J. Phillips

A group of client relationship managers participate in a formal learning program to implement new selling skills. Six months after the program, sales improve, and the learning team presents the results to the vice president of sales. The senior executive responds, "An i... More »

For Teleworkers, Less Is Definitely More

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Phaedra Brotherton

Fewer interruptions, less company politics, and less face-to-face communication add up to good work-life balance and happier employees, according to newly released data on telework. Researchers Kathryn Fonner, assistant professor of communication at the University of Wi... More »