I am reluctant to admit this, but I learned about the importance of the "so what" mindset the hard way: A client made me realize I needed help. After years of training salespeople as a professional speaker and facilitator, I felt extremely confident that I was at the to... More »

Learning & Development , Sales Enablement

Business Impact , Delivering Training , Human Performance Improvement , Selling Skills , Training and Development - General

Every day we see articles on building organizational capability. There are also many questions about how to determine learning's value in an organization. Much of this discussion focuses around return-on-investment (ROI), effectiveness, and efficiency - essentially the ... More »

Learning & Development

Assessment , Business Impact , Measuring and Evaluating , Training and Development - General