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A Community First

Premium Content

"A community first, and a company second" - an interesting choice of words to describe a $6 billion Fortune 400 organization with 35,000 teammates (employees) across the United States, but an even more interesting choice of words 10 years ago when that same organization... More »

Value Over Profit Customer Service Models in the Training Unit

Premium Content

Training professionals, particularly those employed in training units of larger organizations, are subject to the customer service philosophies and practices of their organization as well as the industry the organization works within. This is inherently good; a customer... More »

Talk Me Through It: The Next Level of Performance Management

Premium Content
Jeffery Russell

For many people, the performance review is one of the most dreaded events of the year. Whether preparing for and giving the review as a manager or steeling oneself to receive it as a performer, the annual review is rarely perceived as a positive event. So why are perfor... More »